Who we are
AG Creative Hub is a handmade creations business based in South Africa offering handcrafted products through our website.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA)of South Africa).
If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us at:
info@agcreativehub.com
Our website is: https//www.agcreativehub.com
What Personal Data We Collect
AG Creative Hub collects personal information that is necessary to provide our services and fulfil orders. This may include :
Personal Information You Provide:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third – party providers like Pay fast, Stripe or PayPal, we do not store full payment details)
Information Automatically Collected:
- IP address
- Browser type
- Device information
- Cookies and usage data (if you use analytics or marketing tools)
Optional information:
- Message sent through contact forms
- Newsletter subscription preferences
How We Use Your Information
1.To process and fulfil orders
- We use your name, address, and payment information to ship your handmade products and process payments securely.
2.To communicate with you
We may contact you about your orders, respond to inquiries, or provide updates about our products or services.
3.To improve our services
- We use website analytics and customer feedback to enhance our website, products, and overall customer experience.
4. For marketing communications (optional)
- If you have opted in, we may send promotional emails or newsletters about new products, special offers, or events.
5. To comply with legal obligations
- We may use your information to comply with applicable laws, regulations, or legal requests in South Africa under (POPIA).
We do not sell your personal information to third parties. All information is collected and used responsibly in line with the Protection of Personal Information Act (POPIA)
Who We Share Your Information With
We only share your information with trusted third parties when necessary:
- Payment Processors (e.g., PayPal, Pas fast)
- Shipping providers to deliver your orders
- Website Hosting or Technical Service Providers.
All third parties are required to protect your information and comply with POPIA.
Your Right Under POPIA
You have the right to :
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request Deletion of personal information when no longer needed
- Object to processing for making purposes
- Withdraw Consent at any time
To exercise this right, contact us at: info@agcreativehub.com
Cookies & Tracking
We may use cookies ,analytics,and other tracking technologies to :
- Improve website performance and user experience
- Understand how visitors interact with our site
- Provide personalised contenrt or making if you opt in
You can manage or delete cookies in your browser settings.
Data Retention & Security
We retain personal information only as long as necessary to provide our services, fulfil orders, comply with legal obligations.
Security Measures:
- Technichal ,administrative, and physical measures protect your data
- Payment information is handled securely by third – party providers
No method of internet transmission or electronic storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time.
Contact Information
If you have questions about this Privacy Policy or your personal information, contact us at:
AG Creative HUB
Email: info@agcretivehub.com
Website: https ://www.agcreativehub.com